FAQs Page

FAQS

Frequently asked question

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Seeds stands out because of our commitment to:

  • Sustainability: We help you grow without compromising your values.

  • Tailored Strategies: No cookie-cutter solutions—everything is customized for you.

  • Empathy and Collaboration: We’re not just your agency; we’re your partner in success.

"He won't stop until you're satisfied" - A client said it in a review. We prioritize transparency and set clear goals upfront. If results fall short, we analyze what’s not working, refine the strategy, and adjust quickly. Your success is our priority, and we’re committed to delivering measurable value.

No. While marketing is most effective with consistency, we offer flexibility. You can choose project-based work, monthly retainers, or one-off consultations depending on your needs and goals.

We take a personalized approach through our 3D methodology – Define, Develop, Deliver. Instead of offering generic solutions, we tailor strategies to your unique business and audience. Plus, we provide transparency through regular updates, measurable KPIs, and reports, so you can track progress and see the value we bring.

It depends on the service. For example:

  • SEO: Results can take 3-6 months as organic traffic builds over time.

  • Social Media: Engagement improvements often show within weeks, but steady growth requires ongoing effort, it depends on how "warm" your account is.

  • Paid Ads: Results can be immediate but depend on budget, targeting, and campaign goals.

 

We’ll set realistic expectations and communicate progress regularly.

Absolutely. We are more worried about values and purpose than financial situation.

 

We offer flexible solutions, including DIY options like e-books and assessments, as well as scalable services that grow with your business. Whether you’re starting small or ready to invest more, we’ll help you make the most of your resources and achieve meaningful results.

At Seeds Digital Marketing (“Seeds”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit dmseeds.com, contact us, subscribe to our newsletter, book a meeting, purchase a product or service, or otherwise interact with us online.

1. Who we are

Seeds Digital Marketing
92 Garrick St, Coolangatta QLD 4225, Australia
Email: ideas@dmseeds.com
Phone: 0459 731 606

2. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

  • your name
  • your email address
  • your phone number
  • your business name
  • information you provide in contact forms, enquiry forms, booking forms, or email communications
  • billing, payment, or transaction details where relevant to a purchase or service
  • technical information such as IP address, browser type, device information, pages visited, referral source, and website usage data
  • marketing preferences, including whether you have subscribed to receive updates from us

We may also collect any other information you choose to provide to us voluntarily.

3. How we collect your information

We may collect your personal information when you:

  • visit our website
  • submit a contact form
  • subscribe to our newsletter
  • book a meeting or consultation
  • purchase a product, service, or digital resource
  • contact us by email, phone, social media, or WhatsApp
  • interact with our website through cookies, analytics tools, or similar technologies

The OAIC notes that cookies and online identifiers can be used to track visits and activity, and that tracking pixels and similar tools need to be used in a way that complies with privacy obligations.

4. Why we collect your information

We collect, hold, use, and disclose personal information for purposes including:

  • responding to enquiries and communicating with you
  • providing our services, products, and digital resources
  • processing bookings, purchases, and payments
  • sending newsletters, marketing communications, and business updates where you have consented or where permitted by law
  • improving our website, content, services, and user experience
  • understanding how people use our website through analytics and performance tools
  • maintaining security and preventing fraud or misuse
  • complying with legal and regulatory obligations

Under Australian privacy law, personal information should generally be used for the purpose it was collected, unless consent or another legal basis applies.

5. Direct marketing

Where you have subscribed to our newsletter, downloaded a resource, made an enquiry, or otherwise consented, we may send you marketing emails or other communications about our services, offers, insights, and updates.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at ideas@dmseeds.com.

Under Australia’s Spam Act, commercial electronic messages must generally include sender identification and a functional unsubscribe option, and unsubscribe requests must usually be honoured within 5 working days.

6. Cookies, analytics, and tracking technologies

Our website may use cookies and similar technologies to:

  • remember preferences and improve functionality
  • analyse traffic and visitor behaviour
  • measure the effectiveness of content and marketing
  • support remarketing or advertising campaigns where applicable

These technologies may collect information such as your IP address, browser type, pages visited, and actions taken on our website.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

7. Third-party services

We may use trusted third-party service providers to help operate our website and business, such as providers for:

  • website hosting
  • contact forms and form processing
  • booking systems
  • email marketing
  • analytics
  • payment processing
  • advertising and remarketing
  • CRM or customer management

These third parties may have access to personal information only to the extent reasonably necessary to perform services on our behalf, or where you interact with their tools directly.

8. Overseas disclosure

Some of the third-party tools, platforms, or service providers we use may store or process personal information outside Australia, including in countries such as the United States or other jurisdictions where their infrastructure or sub-processors are located.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable privacy obligations.

Australian privacy guidance specifically requires privacy policies to explain whether personal information is likely to be disclosed overseas and, if practicable, the countries involved.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include secure platforms, password protection, access controls, and limiting access to personal information where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

The OAIC’s guidance states entities should take reasonable steps to protect personal information and to destroy or de-identify it when no longer needed, unless an exception applies.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and maintain business records.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate, unless we are required to retain it by law.

11. Access and correction

You may request access to the personal information we hold about you and request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us at ideas@dmseeds.com. We may need to verify your identity before processing your request.

The APP privacy policy requirements include explaining how an individual may access personal information and seek correction of that information.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below and provide as much detail as possible about your concern.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

The OAIC’s APP 1 guidance says a privacy policy must explain how an individual can complain about a privacy breach and how the organisation will deal with that complaint.

13. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Seeds Digital Marketing
92 Garrick St, Coolangatta QLD 4225, Australia
ideas@dmseeds.com
0459 731 606

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or the way we handle personal information. Any updated version will be published on this page with a revised “Last updated” date.

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